Japanese knives are crafted by hand and can have slight aesthetic and size variances.
If you have any questions on the knife before your purchase, please, email us at: [email protected]. Thank you.
Japanese knives are much thinner, easier to sharpen, and have great edge retention. Please, do not use Japanese knives on bones, cheese, hard vegetables, frozen foods, and other dense food. Please, do not twist or force the knife into the product. This could cause damage to your knife.
If there are any signs of any use, honing, or scratches on your product, or not original condition, we will not accept your return.
An authorization is required to start a return:
If the original product and/or packaging is not in new condition, we have the right to deny your return.
- Returns accepted only on new and unused items, within 7 days of the delivery date. Carbon Knife Co may apply up to a 15% restocking fee, return DUTY TAXES, and merchant card transaction fees.
Saya covers are FINAL SALE.
All knives that undergo initial sharpening are FINAL SALE.
Refunds (if applicable)
- If you are approved, then your refund minus original shipping costs, will be processed and automatically be applied to your original method of payment, within 1-5 business days.
Shipping costs are non-refundable.
If you selected Free Shipping, the original shipping costs will be deducted from your refund value.
- Returns are at the buyer's expense. Please, use a trackable shipping service and consider purchasing shipping insurance and Signature Confirmation.
Sorry, clearance & reduced priced items are FINAL SALE.
Sorry, custom orders and knives with initial sharpening are FINAL SALE.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Please, contact us by email for any gift returns. Once the returned item is received, a gift card will be emailed to you.
Gift cards are good for all products and services and expire five years from date of purchase. Please, contact us if lost or stolen; the old gift card will be cancelled and a new one will be reissued by email. Not reloadable. Not redeemable for cash, unless required by law.
Disclaimer of Warranty
Carbon Knife Co makes no representations or warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. Carbon Knife Co is not responsible for printing or typographical errors. Prices, fees and availability are subject to change without notice.